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By
way of introduction, I am Sam Sieben. I own & operate In-Home TV Repair with my wife,
Nancy. Now over 55, I have been in the consumer electronics repair
industry for 35+ years. I am a Certified Electronics Technician
(CET) and a Certified Service Manager (CSM). During the first
eight years of my career, I owned and operated Economy Television
Service, Redwood City, CA, where I learned the importance and the
need for "honest" low-cost (and low-overhead) in-home
repair services. |
In
1973, I worked for Art Blumenthal Co., Redwood City, CA,
a quality warranty repair center
for RCA, Magnavox,
and Zenith. My boss was an avid perfectionist. During that
3 1/2 year employment, I learned the importance of performing
repairs to the exact specifications of the manufacturers,
and most importantly, those of my boss!. It is my observation
that many repeat failures are specifically due to "poor work-product" by
technicians with undisciplined work-ethics.
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In
1978, I moved to Seattle, and began an eight year employment with
GE Factory Service. GE heavily emphasized customer service.
Their "Quality of Service" program taught me
the importance of "image". To this
day I wear a uniform, keep a professional toolkit, use a drop cloth,
and even willingly take my shoes off at the door if it would benefit
my customer. Little things like stepping back 4 feet from the door
after ringing the bell was typical of the training I received from
GE! |
In
1986, GE bought RCA, and sold the combined division to Thomson Consumer
Electronics, a French company who took over manufacturering and
marketing the RCA/GE/Proscan/Scenium consumer electronics product
lines. I left GE at that time, and started Precision Electronics,
Inc., Redmond, WA. Precision Electronics, a warranty repair center
for twenty-six brands, employing up to seven others. We serviced
camcorders, VCR's, TV's, CD's, audio, etc. Although my workweek
involved long days, I enjoyed working with others, and immersing
myself in the intricacies of managing employees. |
| In
1993 I sold Precision Electronics, to seek a less complex life.
So in March, 1993 I started In-Home TV Repair. My life is simpler
now, and involves the culmination of all of my life's experiences.
In addition to driving a service vehicle outfitted with $50,000
in equipment and inventory, I benefit from my past work related experience
so that, on the very first call, I repair better than 85% of my customer's
TV sets. That efficiency coupled with lower overhead allows me to
provide a very competitive work product where I can individually supervise
each and every repair! I believe I offer my customers a
truly unique and quality repair service! |
Certifications:
* June 10, 1977: Certified Electronics Technician (CET)
* August 12, 2002: Certified Service Manager (CSM)
* July 20, 2005: Certified Service Center (CSC)
* Member:
National Electronics Service Dealers Association (NESDA)
* Member: International Society of Certified Electronics Technicians
(ISCET)
* Image Science Foundation video calibration training (ISF)
* Home Acoustics Alliance audio calibration training (HAA)
* Member: Oregon Professional Electronics Association (OPEA)
serving the western states
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Sam & Nancy Sieben receiving national "Certified
Service Center" certification at a large Hitachi sponsored
event during the National Professional Service Convention in Orlando,
2005. This is the very first such certification granted to a 100%
in-home based business, opening the door to allow for future
certification of similar businesses!
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My
Credentials include:
Certified Electronics
Technician (CET)
Certified Service
Manager (CSM)
Imagining Science
Foundation Trained Calibrator
(ISF)
Home Acoustics
Alliance Trained Calibrator (HAA)
MEMBER: National
Electronics Service Dealers Assoc.
(NESDA)
MEMBER: Professional
Servicers Organization of California
(PSOCa)
MEMBER: Oregon
Professional Electronics Association, also serving WA State (OPEA)
  
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