By way of introduction, I am Sam Sieben, also known as Sam the TV Man! I own & operate In-Home TV Repair. Now over 60, I have been in the consumer electronics repair industry for 40+ years. I am a Certified Electronics Technician (CET) and a Certified Service Manager (CSM). During the first eight years of my career, I owned and operated Economy Television Service, Redwood City, CA, where I learned the importance and the need for “honest” low-cost (and low-overhead) in-home repair services.
In 1973, I worked for Art Blumenthal Co., Redwood City, CA, a quality warranty repair center for RCA, Magnavox, and Zenith. My boss was an avid perfectionist. During that 3 1/2 year employment, I learned the importance of performing repairs to the exact specifications of the manufacturers, and most importantly, those of my boss!. It is my observation that many repeat failures are specifically due to “poor work-product” by technicians with undisciplined work-ethics.
In 1978, I moved to Seattle, and began an eight year employment with GE Factory Service. GE heavily emphasized customer service. Their “Quality of Service” program taught me the importance of “image”. To this day I wear a uniform, keep a professional toolkit, use a drop cloth, and even willingly take my shoes off at the door if it would benefit my customer. Little things like stepping back 4 feet from the door after ringing the bell was typical of the training I received from GE!
In 1986, GE bought RCA, and sold the combined division to Thomson Consumer Electronics, a French company who took over manufacturing and marketing the RCA/GE/Proscan/Scenium consumer electronics product lines. I left GE at that time, and started Precision Electronics, Inc., Redmond, WA. Precision Electronics, a warranty repair center for twenty-six brands, employing up to seven others. We serviced camcorders, VCR’s, TV’s, CD’s, audio, etc. Although my workweek involved long days, I enjoyed working with others, and immersing myself in the intricacies of managing employees.
In 1993 I sold Precision Electronics, to seek a less complex life. So in March, 1993 I started In-Home TV Repair. My life is simpler now, and involves the culmination of all of my life’s experiences. In addition to driving a service vehicle outfitted with $50,000 in equipment and inventory, I benefit from my past work related experience so that, on the very first call, I repair better than 85% of my customer’s TV sets. That efficiency coupled with lower overhead allows me to provide a very competitive work product where I can individually supervise each and every repair! I believe I offer my customers a truly unique and quality repair service!
- June 10, 1977: Certified Electronics Technician (CET)
- August 12, 2002: Certified Service Manager (CSM)
- July 20, 2005: Certified Service Center (CSC)
- Member: National Electronics Service Dealers Association (NESDA)
- Life Member: International Society of Certified Electronics Technicians (ISCET)
- Image Science Foundation certified video calibrator (ISF)
- Home Acoustics Alliance audio calibration training (HAA)
- Board Member: Professional Servicers Organization (PSOC)
- Member: The Pro Squad “No Geeks, Just Pros”
Sam Sieben receiving national “Certified Service Center” certification at a large Hitachi sponsored event during the National Professional Service Convention in Orlando, 2005. This is the very first such certification granted to a 100% in-home based business, opening the door to allow for future certification of similar businesses!